| FEATURES |
BENEFITS |
- Help service mode
When Accounting assistance is needed; the end user can activate a web link that downloads a small program file from your website. RA opens up and your client will be able to choose from a list of your Accountants.
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- No pre-installed software required
- Operational in seconds – just download a small 650 kb file from a website
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- Security
To ensure optimal security during the on-line help session, all data exchanged between the end user and the help desk is encrypted with up to 128 bit AES. Access is controlled and verified in both directions.
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- No administrative privileges required to run
- Easy to use – no training needed
- Firewall friendly – initiates session from inside using standard web services
- Licensed per help-desk representative, not per end user
- No footprint left at the remote computer
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- View the end user’s desktop
When solving a problem, the end user’s Windows desktop is displayed on the help-desk representative’s screen.
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- No longer will you have to help your clients navigate from memory. You can show them exactly how to use QuickBooks, Peachtree, etc.. or even how to access parts of your website.
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- Use keyboard and mouse
The accountant/bookkeeper can remotely control the user’s keyboard and mouse as if they were sitting at the computer with the user.
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- This is extremely helpful when you are providing training to clients. Most users like to learn how to use software while using their own computer. This way you can train your clients while in the comfort of their own office and you in yours.
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- Transfer files
A powerful, interactive, split-screen file manager allows the help-desk representative to exchange files with the end user to provide updates, patches, and retrieve files for further accounting help.
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- During tax season this can be a nightmare for accountants. Most users aren't able to locate their own files, much less get them emailed or uploaded to your office. This way you can logon to their computer and transfer them yourself without any hassle.
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- Chat
If a voice telephone line is not available during the help session because the customer is using a dial-up connection, the help-desk representative and end user can use RA's built-in instant messaging to exchange information during the help session.
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- In the event that your customer isn't using a separate Internet connection, which still happens even today, You can communicate with your client while you're working on the books via RA's Chat tool.
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